Terms and conditions

Introduction and Basis of Contract

Insider Places (or ‘We’) introduces Customers (or ‘You’) to in-destination Travel Organisers. ‘You’ applies to all members of the Customer’s travelling party. Insider Places acts as an agent for Travel Organisers.

These Terms & Conditions (the ‘Terms’) have been accepted by all the Travel Organisers as those which will apply to all bookings. The booking contract is set-up between the Travel Organiser and the Customer. If any additional conditions should apply to specific bookings, then these will always be communicated to the Customer before they confirm the booking.

This website is operated by World Travel Partners Limited, trading as Insider Places, a company registered in England & Wales under number 10480786.

Insider Places finds the best in-destination Travel Organisers, quality checks them and provides additional services to the traveller as described in this website.

Financial Protection and Travel Insurance

Insider Places offers a simple way for Customers to make payments in the UK, in pounds sterling.

This does not protect from other losses, injuries, accidents, thefts or cancellation etc. and the Customer is strongly advised to take out a suitable travel insurance policy for all members of the travelling party.

Making Bookings

To start a booking please either call Insider Places or send the Holiday Planning Form by email with as much information as you wish to provide. All arrangements shown on the website are subject to availability.

We take the information you supply in this Holiday Planning Form and use it to find the most suitable Travel Organiser for your requirements. When you consent, we then pass this information to them. You communicate directly with the Travel Organiser but we recommend that you keep us copied because we will conduct sporadic checks that the Travel Organiser has closely followed your requirements. It’s also essential that you pay via Insider Places in order to benefit from the financial protection.

Travel Organisers recommended by Insider Places can book all services from arrival in, and until departure from, the destination. The booking of international flights is the Customer’s responsibility.

Your booking is confirmed when you receive a confirmation from the Travel Organiser. Please check all details carefully and if there are any errors please advise the Travel Organiser. Please be clear that your names should always be as in your passports.

Special requests must be advised in writing at the time of booking or if discussed over the phone put into writing as soon as is reasonable afterwards. All special requests are subject to availability.

If any member of your party has any disabilities, it is extremely important that we make the necessary arrangements. We strongly suggest that you contact our offices on 020 3006 2210 before completing any reservation to ensure compatibility with your chosen arrangements.

Prices

Travel Organisers will quote prices in their own currency and also in £ sterling according to the competitive exchange rate shown on Insider Places’ website. Movements in exchange rates will cause the price of your travel to change until you pay a deposit when the exchange rate is fixed for the full cost of your holiday.

Changes in taxes or fees chargeable for services such as embarkation or disembarkation fees at ports and government tourist charges mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. The Travel Organiser will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of: a) accepting a change to another holiday if the Travel Organiser is able to offer one (they will refund any price difference if the alternative is of a lower value), or b) cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Accuracy of Information

This website is updated regularly and Insider Places and all Travel Organisers make every effort to ensure that all the information is accurate. No liability can be accepted, however, for inaccuracies on this website. Facilities will be confirmed with your booking confirmation and any facilities or items of information crucial to your travel should be mentioned at the time of booking so that these can be specifically confirmed.

Payments

A 20% deposit is payable upon booking with the balance due 45 days before arrival in the destination. These payments must be made to Insider Places in order to be financially protected. Insider Places will then remit these to the Travel Organiser.

Some specific facilities may require earlier payment, for example Galapagos cruises, high demand hotels or activities etc. If more than the 20% deposit needs paying before the 45 days point, then the Travel Organiser will make a fairly accurate estimation of amounts at the time of booking.

Customers paying deposits agree to pay the balance at the due time. If payments are not made by the appropriate deadlines then Travel Organisers are entitled to cancel bookings.

Cancellation & Amendments

Cancellation terms are as follows:

  • After booking: loss of deposit
  • 45-35 days before arrival in destination: 50%
  • 34-15 days before arrival in destination: 70%
  • Less than 14 days before arrival: 100%

The above deadlines are the minimum (i.e. latest) and apply to all reservations. Sometimes earlier cancellation terms apply to some reservations, if so, these will be clearly stated in the offer.

Any pre-payments made for specific facilities (as mentioned in ‘Payments’ above) are non-refundable upon cancellation.

To cover against cancellation we strongly advise that you take out a suitable travel insurance policy as soon as you book.

Amendments will be charged at the cost of the amendment and Travel Organisers reserve the right to add an administration fee per amendment.

Changes to your travel arrangements not made by You

As your holiday arrangements are planned many months in advance the Travel Organiser may occasionally have to make changes or cancel your booking and they reserve the right to do so at any time. If they make a major change to your holiday, they will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard if available (any price difference if the alternative is of a lower value will be refunded), or cancelling your holiday and receiving a full refund of all monies paid. These options don’t apply for minor changes, defined as ones which cannot be reasonably expected to have a significant impact on your holiday taking into account the information you have given during the booking process. Examples of minor changes include change of accommodation to another of the same or higher standard. Your Travel Organiser will not cancel your travel arrangements less than six weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available (you will be refunded any price difference if the alternative is of a lower value).

If your Travel Organiser cancels or makes a major change they will pay compensation except where the major change or cancellation arises due to reasons of force majeure, see next section. The compensation offered will reflect the extent of the change and the notice given and does not exclude you from claiming more if you are entitled to do so.

Force Majeure

No liability can be accepted nor compensation paid for changes to arrangements or for any other loss or damage suffered by Customers resulting from a Force Majeure, which means any event or circumstances which We, the Travel Organiser or any other supplier of the services in question could not foresee or avoid even with all due care. Such events and circumstances may include, whether actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, terrorist activity, industrial action, natural or nuclear activity, epidemics/pandemics, adverse weather conditions, fire and all similar events outside of the above parties’ control.

Limit of Liability

The Travel Organiser is the provider of the travel services. Insider Places makes all reasonable efforts to select quality, reputed and efficient Travel Organisers but We are not responsible for the travel services which You purchase from them and we make no warranty that they will be provided to any particular standard.

The Travel Organiser will undertake to arrange and provide the services with all reasonable skill and care and make best efforts to ensure that any other suppliers of services do the same. However, Travel Organisers will not be liable for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any reason except from its own negligence or that of its employees. Please note that it is your responsibility to show that negligence exists or that reasonable skill and care has not been used if you wish to make a claim.

Insider Places will not be liable for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any reason except from its own negligence or that of its employees. Please note that it is your responsibility to show that negligence exists or that reasonable skill and care has not been used if you wish to make a claim.

In the unlikely event that either Insider Places and/or the Travel Organiser were found liable to You, then total liability is limited to twice the cost of Your booking.

Activities with inherent risk

Some activities which may be booked in your itinerary carry with them an inherent risk of serious personal injury. These activities include but are not limited to: horse riding, canoe trips, hiking, river rafting, etc. The Travel Organiser will make all best efforts to describe the experience and fitness level needed for such activities but it is the Customer’s responsibility to decide upon the suitability of such activities for all members of the party. Participation in such activities is entirely at Your own risk.

We recommend that you check that your travel insurance covers you for all such activities you may be interested in.

Excursions

Guides or similar individuals may suggest excursions or extra activities in good faith but if these are not booked with the Travel Organiser then no responsibility can be accepted for these under any circumstances, however and by whomever such suggestions were made.

Passport, Visas & Travel Administration

It is the Customer’s responsibility to ensure that all travel documentation, all necessary visas and any other entry requirements like vaccination certificates are valid and up to date. No liability can be accepted by Travel Organisers nor Insider Places for inadequacy of these and any extra costs or fines arising are the Customer’s responsibility. Please note that most countries outside of Europe now require passports to have at least six months validity after your return date and many require at least two blank pages (some countries require a blank double page at least). For more information please visit: www.gov.uk/browse/citizenship/passports.

Health and Security

It is the Customers responsibility to check vaccination, health and safety advice and other such requirements for their party. If you have any specific medical conditions, consulting your GP is strongly advised rather than relying on online advice. For general Foreign & Commonwealth Office advice please visit: www.gov.uk/knowbeforeyougo

Customer responsibility

You undertake not to cause distress, danger or annoyance to other customers and/or any third party or damage to property. If You are in breach of this clause then the Travel Organiser reserves the right to terminate your contract and neither they nor other providers of services will have any further contractual obligations to You either in respect of covering any expenses, paying any refunds or the continuance of the services. You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss, reasonably estimated, must be paid direct to the accommodation owner or other supplier at the time.

Complaints

If a customer is dissatisfied with any aspect of their travel arrangements, this must be brought to the attention of your guide, driver or hotel management (as applicable) immediately, and then to the attention of the Travel Organiser as soon as possible after that. Any delay in advising these parties which restricts their ability to rectify the problem at the time would seriously affect or even nullify the chances of a successful outcome of such a complaint.

Insider Places should also be advised immediately since we would use all possible and reasonable efforts to assist in resolution.

If a resolution cannot be found then Insider Places or the Travel Organiser must be contacted in writing within 28 days of your return. You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

General

These Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Website Use

By using this website You confirm that you accept these Terms & Conditions.
You may link to pages on Insider Places’ website provided that We are advised in advance and that such links are legal and not damaging to our reputation. We will link to some other websites and will make best efforts to ensure that such sites are in keeping with our standards. However, it must not be assumed that any link to or from our website constitutes an endorsement of the other site, nor will we be liable for the content of such linked to websites.

Copyright of this site, its design and all content are the property of Insider Places or under license from third parties. Any reproduction of any part of this site whatsoever is strictly prohibited.

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